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Home » About » Returns & Exchanges

Returns & Exchanges


Koala Home Improvements want you to be completely satisfied with your purchase .we understands that sometimes the item may not suit your requirements.

 Returned purchases must be in original condition, unused and not damaged .The purchase must be in the original packaging.

Koala Home Improvements are happy to accept returned items within 30 Days from the date of sale.

The products must not have been assembled or used. A restocking fee applies of 20% of the purchase price.

Your refund will be forwarded to the purchaser after the returned items have been inspected by our Customer care staff.

The customer is responsible for the safe return of all items or goods. Including any taxes and freight charges

We cannot accept any C.O.D delivery returned to our warehouse. We recommend all returns be sent back to us through a major carrier offering a tracking system as this is for your own protection.

We recommend you allow 10 business days after conformation of goods have arrived in our warehouse for your return and refund to be processed.

Damaged Goods

Once you have received your delivery we recommend you thoroughly inspect your goods when they arrive. 

We may request confirmation of the damage by way of photos of the damage to help with the assessment.

If you see or notice any damage please notify our delivery driver or our customer care service 

If you receive any faulty or damaged goods through no fault of your own, the items will be repaired, replaced or refunded at no cost to the purchaser.

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